ServiceLift AI service terms

Draft dated November 10, 2026

1. Who these terms are between

These terms are between ServiceLift AI ("we", "us") of McPherson, Kansas, and the business that signs up for a plan ("you"). You agree to them when you tick the box at checkout or on the client intake form.

2. Your plan

We offer three plans: Starter at $300 a month, Growth at $600 a month, and Pro at $1,200 a month. The services in each plan are listed on our plan page. The plan you chose at checkout is the plan you are on. You can ask to move to a different plan at any time, and the new price starts on your next billing date.

3. Billing

• There is no setup fee, no retainer and no startup fee.
• Your plan is billed monthly, in advance, to the card you entered at checkout. Your first payment is taken when you sign up, and each later payment is taken on the same day of each following month.
• Card payments are handled by our payment processor. We never see or store your full card number.
• If a payment fails, we will email you and try the card again. If a payment is still unpaid 14 days after it was due, we may pause your services until it is paid.
• If we change the price of your plan, we will email you at least 30 days before the new price applies. You can cancel before then.

4. Refunds

You may request a full refund within 3 days of your first payment. To ask for one, email [email protected] within those 3 days. After 3 days, payments are non-refundable. This includes every monthly payment after the first.

5. Cancelling

You can cancel future billing at any time by emailing [email protected]. There is no cancellation fee and no minimum term. Your services stay on until the end of the month you have already paid for, and you are not billed again.

6. When your site goes live

We can start building as soon as we have your completed intake form. Your site is published on your own web address on day 4 or later after your first payment, once the 3-day refund window has closed and we have finished our final check of the site.

7. Costs that are not part of your plan

The monthly price covers our work. These costs depend on how much you use, so they are separate:

• Ad spend. Paid by you directly to Google and Facebook, on your card. You set the budget. None of it passes through us.
• Texts, calls and emails. Billed monthly by us at the GoHighLevel rate, for what was actually sent or used. Applies to Growth and Pro.
• AI receptionist minutes. Billed monthly by us, by the minute used. Applies to Pro.
• Your web address. A yearly fee paid to the domain company. It is registered in your name.

Extra pages, major redesigns and other work outside your plan are quoted separately, and we do nothing extra without your agreement to the price.

8. What you own

• Your web address. You own it. It is registered in your name, and it stays yours if you cancel.
• Your content. Your logo, photos, wording and business details stay yours.
• Your finished site. If you cancel, ask us within 30 days and we will send you a copy of your finished site that you may host somewhere else.
• No transfer fee. We do not charge a fee to release your web address or your site copy.

We keep ownership of our own design system, templates, software and tools, which we reuse for other clients.

9. What we need from you

• Accurate information about your business, including your services, service area, hours and contact details.
• Only content you own or have the right to use, including your logo and photos.
• Confirmation of any claim before we publish it, such as being licensed and insured, offering free estimates or offering emergency service. We only publish claims you have confirmed.
• Timely answers when we ask a question, so your site is not held up.

We will never ask you for a password by form or email.

10. No promise of results

We work to make your business easier to find, trust and contact. We do not promise leads, search rankings, reviews or revenue, and nothing on our site or in our messages should be read as a promise of them.

11. Other companies' services

Parts of your service depend on other companies, such as Google, Facebook, phone and text carriers, your domain company and our payment processor. Their own terms apply to their services, and we are not responsible for changes or outages on their side. We work to keep your site online and working, but we cannot promise it will never be interrupted.

12. How we contact you

We email you about your account, your site and your billing. We text you only if you have agreed to receive texts from us.

13. If something goes wrong

If we make a mistake on your site, tell us and we will fix it. To the extent the law allows, our total responsibility to you under these terms is limited to the amount you paid us in the three months before the problem arose.

14. Changes to these terms

If we change these terms, we will email you at least 30 days before the change applies. If you do not agree, you can cancel before then.

15. Governing law

These terms are governed by the laws of the State of Kansas.

16. Contact

Questions about these terms: [email protected].